Frequently Asked Questions

Learn about common questions that our clients ask us over the phone when picking an insurance plan and learning more about our services. If you have additional questions, or need further elaboration on something, please let us know by calling our phone during regular business hours: (972) 544-7524

How am I able to make changes to my insurance policy?

The best, most efficient way of making changes or updating information on your insurance policy is to call us directly! You may call us during regular business hours at (972) 544-7524

What do I need to do if the marketplace gets in touch with me?

In the case of the marketplace contacting you, please let them know that you have an assigned insurance agent us who acts on your behalf.

What do I do if I receive a phone call or letter about income verification?

In receiving an income verification via phone call or letter, please call us immediately to speak to one of our helpful agents. We will help you as quick as possible! Call us at (972) 544-7524.

When should I expect to receive my insurance cards?

Typical shipping and delivery times for your insurance cards is within 2 to 3 weeks. If you have not received your insurance cards by then, please get in contact with your insurance agent, or give us a call at (972) 574-7524